Coffee Friend
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Overall good company to deal with
Overall good company to deal with. Customer service is usually responsive. Only downside is that you may order an item, if it’s not in the warehouse, usually takes weeks for item to deliver and there is no update to customer via order section of the account informing the customer re stock availability. I had to call the customer service to follow up and swap my order with sth else in their stock. You may lose quite a few customers over this in a competitive market. My suggestion is that clearly mark which items are in stock and available for immediate delivery and which ones would take longer to manage customers expectations. Otherwise, items are all received, well packaged and had a good communication with their customer service on following up on my orders. I bought a Lelit Bianca V3 Couple of packs of coffee beans Milk jug And espresso cups.