EC
Economy Energy
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Dreadful outfit
Dreadful outfit. Kept bumping up value of direct debit, putting account way into credit. No reminder of end of fixed price tariff. Emails went were acknowledged but never answered. After I terminated and went elsewhere, they refused to agree meter reading with new supplier until I sent photographs of meters to new supplier. Even though account in credit tried to apply further direct debits. 3 months on and credit balances still not refunded. When I queried this I was told they only refund when demanded by customer, and it will take 28 days from this point. 28 days have now passed and, guess what? Refund not yet received.