Julia M

Jul 5, 2023

Didn't tell the motel I canceled my reservation

I booked two rooms at the Glendale Motel in Seaside, NJ in early June. On June 17th, I canceled both bookings through Travelocity. I received a confirmation email that the rooms had been canceled. I was notified that I should receive a refund from the motel in 5-7 days. On July 5th, I had still not received my refund, so I called the motel directly. They informed me that Travelocity had never contacted them in any way to inform them that the rooms were canceled. For all the motel knew, I was still coming. I called Travelocity, and no one could explain to me why the Motel did not know my bookings had been canceled.