Travel Counsellors
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Going above and beyond
When our plane was diverted to a different airport due to a storm at our destination, meaning we would land an hour's drive away from where we were due to collect our hire car, and significantly later, our Travel Counsellor Samantha went above and beyond to help rearrange another car for us to collect at the alternative airport so we could get to our accommodation. It was a Saturday afternoon and she gave up precious hours of her family time to help us, which was hugely appreciated! We would have felt completely stranded without her help!