John Sorto

Jul 6, 2026

I am extremely disappointed with my…

I am extremely disappointed with my experience after having my roof, windows, siding, and front door completed by Power Home Remodeling. I recently looked out of my son’s window and noticed what appeared to be numerous nails scattered across the roof. To be clear, I do not know whether there is an actual issue with the roof, whether the nails came loose from something that was installed, or whether a box of nails was accidentally left behind and spilled. That is exactly why I contacted Power. What I do know is that I should not be responsible for inspecting the roof, figuring out where the nails came from, or cleaning them up myself after such a major project. After being disconnected on my first call, it took about 35 minutes to finally reach someone. Unfortunately, the representative showed very little empathy for the situation. I was told that, because I am not currently experiencing leaks or confirmed damage, the next available appointment may not be until October. She said she would leave a note to see if someone could possibly pass by sooner, but there was no real urgency or reassurance. That response is extremely disappointing. I understand emergencies need to be prioritized, but nails left scattered across a roof after a major exterior project should not be treated like a minor inconvenience. At minimum, I expected Power to take ownership, send someone to inspect the situation, determine what happened, and safely remove the nails. After trusting Power with multiple major projects on my home, this has left me very disappointed in the follow-up service and overall accountability.