Energy Ombudsman
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Get your problem solved
Making a case is odd as a consumer as you don't know the rules that an energy company must adhere.You just you know that something has gone wrong and your problem hasn't been solved. The Ombudsman has helpful staff who keep you informed and this make a great service.Gathering your evidence takes time but you can start your case and add the necessary evidence later.This is easy if you are technically savvy, to put emails and photographs into the correct format but daunting if not.The shocking part is seeing the reply to your case from the energy company, who often manage to twist the truth, which makes it clear why you need an outside party to sort things out. Don't be put off or accept the paltry compensation the energy company offers when you tell them you are using the services of the Ombudsman. Hang in, get your problem solved and find out what compensation you are due.