Hyperoptic Full Fibre Broadband
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INSANELY high termination fees
INSANELY high termination fees. I understand that I entered into a contract, but let’s be honest, the economy is awful right now and people’s situations change. I’m having to move to a building that they don’t cover, and even though they’re not providing any service to that area, I’m being expected to pay a termination fee of £489. In THIS economy??? £489 to not receive any service anymore is outrageous. They also spend a lot longer than they should have setting up my broadband in the first place. It took like 2 weeks, genuinely, and there was no need for it to take that long. Broadband is cheap for new customers to lure you in, but the prices increase a lot, the service is nothing special, and the cancellation fee is extortionate. And Uglijesa (I hope that’s the right spelling), it’s very unprofessional to end a conversation in the middle of a customer trying to get help.