Kaplan International Languages
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Complaint Regarding Certificate and Course Placement
From the beginning, I was very clear about my concerns and how important it was for me to obtain an English Business certificate. Despite this, I was placed in a class that was not appropriate for my objectives. If the certificate I receive only states that I completed a general English course, then I already have a certificate for that. In that case, I have effectively spent £2,700 without gaining the qualification I specifically enrolled for. This is very frustrating, as I made my expectations clear from the outset. What is most disappointing is that I even discussed this issue with the person in charge, who assured me that I would receive the Business English certificate. I do not understand why I would want another general English certificate when I already have one. Had I known this would be the outcome, I would not have enrolled in the course. I feel misled and am very unhappy with the service provided. I would appreciate an explanation and a resolution to this matter as soon as possible.