JUCY Rentals
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The car was very old, dirty and faulty
We picked up the car in Adelaide and dropped it off in Melbourne. The car was very old, unkept and dirty. It still had old flies in the ceiling and the doors (all 4) were broken. The sink was leaking water into the dish compartments. We tried emailing about these things but got no response. Also we called to ask if we could bring the car back one day earlier and the Jucy attendant on the phone said it made no difference whether it was the day before or not - but we could of course not get a refund for the day earlier, which made sense. We then called the next day to say, that we just would bring it back on the original date and then they tried to charge us for an extra day (which we had already paid for!). She put us on hold for 10 minutes and we decided after to bring it back the day earlier to not pay for the same day twice. We nearly missed the dropoff time because of being put on hold and still don’t get how they wanted to charge us extra. For each toll that the vehicle is charged on roads Jucy adds an administrative fee, which the other companies we have rented cars or campervans have not. Beware of hidden fees. Would rather spend our money elsewhere on renting better vehicles and better service.