NRMA Insurance
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1 star is too high for the worst…
1 star is too high for the worst service I have ever received from any company. One star is too high. I have never dealt with the complete incompetence and lack of customer service as I have encountered over the past 4 weeks with NRMA. I provided all the details for the car accident, which was not my fault, only to find that the details had been put into the system incorrectly. Both time, location and suburb were completely wrong. These were then sent out in the letter of demand to the driver who hit our car. Road was spelt RAOD and when I highlighted all of these errors I was advised it would not affect the claim. The letter of demand has still not been followed up 20 days later despite receiving an email advising it would be followed up in 7 days. When I have tried to escalate the issue, customer service will not connect you with management and when you ask questions the response is read straight from a script and the questions remain unanswered or I have been hung up on and then I receive a text to call back. Shame on you NRMA, sadly most of your reviews confirm that this is normal service from you.