Mazuma Mobile
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Title: Extremely Disappointed – Deception on a Brand New Device (Order M9164537) I sent Mazuma Mobile a brand new, sealed Samsung Galaxy S25 Ultra on June 19th. It was a UK insurance replacement, unused and still in its original packaging – I simply didn’t need it. To my shock, I received an email claiming the phone had “screen burn”, which is absolutely false AND IMPOSSIBLE Thankfully, I had taken time-stamped photos before shipping, showing: The device was new and undamaged The phone turned on displaying the IMEI number onmdifferent colour displays. No screen burn or other faults whatsoever. Screen burn happens after years of use how can that possibly be on an unused phone? Despite this, Mazuma then offered me £250, which I promptly rejected. I requested the phone be returned. It arrived back on the 26th in a plain card envelope, with none of the original box or accessories, and was damaged. This mishandling is on Mazuma, not Royal Mail, who were blamed in a follow-up email from someone named Ita Whittam who has not followed up on my emails. To be thorough, I had the device inspected by a Samsung engineer. The report confirms: No screen burn I’ve now submitted all evidence – including photos, Samsung’s report, and correspondence – to Trading Standards and have filed a County Court summons. Mazuma has been informed. This experience has been nothing short of disgraceful. It appears to be deceptive and potentially fraudulent practice, and I urge others with similar issues to take legal action. If I do not receive a satisfactory resolution before court, I will be publishing the summons reference for others to join the case if they wish. Mazuma clearly picked the wrong person to try and cheat. I will not rest until this is resolved properly. I do not trust this company and cannot recommend them to anyone.)