Victor Ekimov

Dec 18, 2020

This company offered no help in setting…

This company offered no help in setting up the utilities. On the contrary, it tried to sabotage and made it more complicated than it should be. When I got the initial call, I thought it would be a super easy deal. The manager promised to set up the utilities and internet before the move to make a seamless transition from one property to another. I moved in and found out that utilities and internet were still assigned to the previous owner, but I did not question it because I was under the impression that some hard work is going on the background. One week after the move I tried to contact the manager via email and phone to no avail. I only got a reply after I included in cc all of the parties involved in the rental process. The manager reassured me that he is working on the utilities set up. One and a half month after the move I started getting worried, because all of the bills were still coming on the previous tenant's name including some overdue payments with a pretty significant sum. I decided to call the internet company myself and found out what the issue was. When setting up the internet, my manager messed up the flat number, so my contract was put on hold since there was another contract from another tenant on that flat. When I notified the manager about the issue, he did not acknowledge nor helped sorting out the issue. Instead, he asked me what company am I getting the electricity bills from. Then he asked me to call that company and set up the contract with them over the phone. Seriously? Do I really need a "utility set up" company to tell me to read the electricity bill addressed to the previous tenant and then call the electricity company myself? What is it this company does then? At this point I got pretty frustrated, and set everything up myself (electricity/gas/water/internet) within two weeks time. I am fine with the company which does not do it's job, but when they leave an impression that they will handle it and they don't, it's just wasting so much of my time and brain cells, it's beyond understanding. Just do everything yourself, don't use them.