Grate Fireplace Accessories
View company profile →
I ordered the slimline Consort 9 full…
I ordered the slimline Consort 9 full set of firebricks, the delivery was much later than advised. The two rear firebricks were different sizes, I phoned up and explained the situation, took photographs as requested and was told they would contact the manufactures. This was done and I waited for my rear fire brick to arrive. It came several weeks later and this time I had been sent two smaller fire bricks! On each of the firebricks the label had the size, the label stated the same size for 3 different sized bricks. I'm now waiting for the next delivery!! I did suggest that some recompense for the trouble caused, a small discount would have gone a long way to make me feel valued as a customer, this request has been ignored and I'm left feeling like my custom is not important. My original order was placed in Nov, I think it was the 19th. It's now 2 months later. I chose this company not because they were the cheapest, they certainly wasn't, I chose to order from them as I thought they looked reliable and professional. I'm so disappointed with the service and goods I've received. How can you offer a full set of firebricks and yet not know the size of the bricks you are selling? Needless to say I'll be buying my replacements else where in the future. 02/02/22. I would now like to add that I have received a £10 discount for the poor service I received, while I appreciate the gesture my review is still valid. I'm pleased to see others have posted more positive reviews, it's always incredibly disappointing when a company fails to deliver what it promises.