Southwest Airlines
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Awful customer service at Southwest Airlines
Purchased a roundtrip ticket on Southwest. No problem. Weeks later they changed their schedule and changed my flights. They made errors and I had to wait and hour and a half to get them on the phone as I got a message that I could not fix this online. I asked for compensation as the (re)ticketing took almost two hours including my time on hold. I was cut-off before I could speak to a manager.