Anika L

Oct 14, 2022

Beware! No return label and no reply to return requests

The order came without return label. Customers have to contact Viking Footwear customer service to get one and to organise a pickup by TNT. I only ever received one reply asking me for dates I would prefer for pickup. I gave three options and never heard back since. The shoes (which are way to big) are still waiting in a solid box to be returned (instead of the shabby black plastic bag they arrived in). I contacted payment provider Klarna about this issue and hope I will be protected from being ripped off by Viking Footwear. Reading other reviews and also comments on Facebook, this does not seem to be an exception.