Sureserve Energy Services Meters Ltd
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Incompetent staff.
I live in a flat owned by homes plus (Stafford and rural homes). Sureserve have the contract to service their boilers. I received a letter from them with a appointment for today. (28/5/25) So,I booked a day off work. My I waited,and then I saw their van parked outside. Then,the driver came out of another flat that's situated in the same block as mine, walked to his van,then drove off. So I phoned the number on the letter they sent me,and told them. She said,"oh, it's been cancelled". Well thank you very much for not telling me. I've only lost a day's pay. Her response to that was, "we sent you a letter". "We're not responsible for the post". What's the point in sending a tennent a cancellation letter, after the appointment day? They may not post the letters themselves,but they are still responsible for letting me know any changes to appointments. She used the excuse for the cancellation on lack of contact details. Well,they had enough details to make the appointment. And if they had contacted homesplus regarding the cancellation by phone call,they could have told me BEFORE THE APPOINTMENT DATE. I found the call centre operative incompetent, unprofessional,rude,and it's quite obvious that she shouldn't be doing the job she's doing. I've made a official complaint regarding her behaviour to homesplus. Hopefully,other people will do the same,and it'll affect their contract.