Co-op Insurance
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Probate Service Holding Onto Our Money Due To ALLEGED Tax Department Backlog
This review relates to a probate property sale. The service has been poor from the beginning. The probate form had a catalogue of errors, you can barely get hold of anyone on the phone and the icing on the cake is it took one week to confirm that the funds were received from the conveyancer (which was separate from the co-op) and after 3 and a half weeks we are still waiting for the money allocated to beneficiaries. After contacting the the co-ops case manager 4 times we have been told on each occasion that there is a backlog in the tax department that deals with capital gains tax and there is no timeframe that can be given to resolve this. Therefore the co-op are still holding on to a significant amount of money from a house sale in London. This leads me to wonder whether this is intentional as I’m certain that the co-op is now pocketing a substantial amount of interest from what would appear to be multiple probate properties. I also wonder if they are in some kind of financial difficulty we are not being told about. This makes no sense at all. If you are interested in probate avoid them like the plague otherwise you might not see your money anytime soon! I am doubtful I will be seeing any money this year as they have been cloak and dagger about their timeframes. Considering they are a bank they should be able to do the maths. They obviously cannot manage their workload, but they are still taking on more cases by the day and not being truthful about their tax department backlog. Stay away from them! I would never use them again, even if the service is free of charge.