ACIS Educational Tours
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I strongly advise against planning group travel with ACIS
I paid $3071 for my daughter to be a part of a March 29 trip to Costa Rica with her Spanish classmates, all high school seniors. I paid the cost of the trip in full more than 6 months prior to travel and even bought the highest level of insurance in case the timing of the trip conflicted with my daughter's spring dance schedule. Never did I dream that insurance would be invoked as a reason to limit the refund we received when the trip was cancelled because of the pandemic. Since mid-March, when all travel worldwide came to a halt, rather than being transparent and forthcoming when dealing with my daughter’s group, ACIS has hidden behind ever-changing refund policies, small print clauses in their contracts, and postponements well beyond the graduation date of most of their travelers. After 4 months of chasing and seeking answers, I finally received a refund $800 short of the total amount. While I think I am due a full refund, I can accept that I won’t get it. But, I feel compelled to speak out about our experience. I can understand that these are "unprecedented times" and that travel companies, across the board, have experienced severe economic impacts from the shutdowns and quarantines. However, in such times, it becomes important to understand that "we are all in this together". ACIS has not acted in partnership with their travelers, but instead acted to protect themselves from their traveler’s needs. I prefer to give my loyalties to companies that put their customers first. That’s not ACIS.