Liars
I have tenants moving out and moving into a property. Their meter in broken and inaccessible. These clowns are trying to tell me to set it up and finalise it based on their made up estimates. This is all fine until the current tenant moves out in maybe 3 years like the other tenants and then refuses to pay their water bill because it is based on estimates. You need to close the last account with and ACTUAL reading that you need to supply me with because your stupid meter cover in the back yard under a fence is broken. UPDATE I phoned this number, no one can find the account or the complaint. Someone from complaints called and left a mumbled message and I could not hear the name. When I called they could not find who called. I now have an email for billing, which is of no use to me, because I do not have an actual meter reading for the last tenants or the new tenants. THIS IS AN UTTER SHAMBLES.