Ona Hotels
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Booked a 4 day break on 7th Feb and was…
Booked a 4 day break on 7th Feb and was under the impression I had booked for march 10th to 14th . I Cancelled within an hour of booking as my daughter was then unable to get flights for the days. They have an up to seven days before arrival cancellation policy . A couple of days later I could not understand why they had taken my money as I believed I was within the time to cancel . Then I checked my booking and i had mistakenly booked for February . I tried to explain this to them but they were unwilling to compromise in any way . It was almost 500 pound sterling which is a lot of money. I was devastated . Yes I had made a genuine mistake but it was their unwillingness to compromise at any level that was so disappointing . I was thinking that if I had turned up in Spain and not cancelled , how would I have been treated . It has really left me with a bad impression of Ona hotels . It would deter me from booking with their hotel group in the future