Airport Van Rental
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This was my first time with AVR
This was my first time with AVR - pricing was right- when getting to LAX was told to phone a # to which no one answered 2 times and left a message at their request with call back # - NO ONE CALLED - Left in a parking lot with 2 children 5 and under wondering what was next. Driver pulled up and said he was with AVR - Van I picked up clearly had a previous customer smoking pot in which I had them put on the contract.Attendant said could not be, we don't allow smoking in vehicles????- when checking in was told I needed a copy of my personal car insurance policy to which no one advised me of at time of rental confirmation over the phone, as I carry my own insurance that covers rentals.When checking out and advising attendant of the issues,, no notes were taken leaving me with the impression no one cared but said they would work on it!!! The gentleman driving us from terminal to airport was very empathetic about our situation and agreed that this experience should not happen!!