Royal Brunei Airlines
Read all reviews for Royal Brunei Airlines →
Extremely limited customer service skills and didn’t offer good advice
Royal Brunei Whatsapp chat agent has extremely limited customer service skills and didn’t offer good advice. My husband was hospitalised for two weeks for Covid in Rome. I was alone in a foreign country and having fever. I was extremely stressed and having a headache! I requested a refund for my flight from DXB to BWN but the chat agent asked me to email their call centre. The call centre ignored my emails. The agent could have advised me to reschedule my flight so it will remain active and I could change it for other destinations or transfer to another traveller by paying a fee. They were absolutely unempathetic. Ill trained agent and unresponsive call centre!