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Energy Ombudsman
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DRE1 Scott Kelly was my single contact…
DRE1 Scott Kelly was my single contact and handled all correspondence with me. He advised how best to make my case and provided feedback on progress and matters raised by British Gas during the coarse of the interaction. He directed British Gas on his decision to support my case even though British Gas tried to push back on all responsibilities. His decision was carried through by British Gas despite them trying to reject the case.