Travelocity
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I cannot believe the run around I have gotten
I cannot believe the run around I have gotten with Travelocity. I booked a hotel with them. It was the filthiest, bug infested place there could be. I tried to get them to relocate me and refund my money. Called Travelocity Customer Service. Wait time for hold stated as 1 hour 16 minutes to 1 hour 53 minutes (luckily only had to wait 10 minutes). Relocation was nixed by them because there was "NO AREA INFESTATION in the immediate surroundings." Having a bug filled room does not count. Spend 2 hours on the phone that night to find out this info. Told by hotel attendant (no manager on site) that refund has to come thru Travelocity since paid thru them. So slept in car since was already 1am. After holiday trip, spent another 90 minutes on the phone to be told refund has to come from hotel. Also, they cannot find any record of my two hour conversation with them on THE night. How convenient! Still trying to resolve the matter. I can't ever imagine using Travelocity again.