Victor Michael Estate Agents
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Better than many
Victor Michael have managed my property for a number of years after a disastrous period with another agency who seemed quite unscrupulous and lost me money through successively bad tenants. However Victor Michael have always seemed very straight forward and although they manage it for me I remain in control of all decisions so a common sense and practical result is obtainable. Their property checks are improving greatly and the last one was the best I have ever had done, showing unreported damage which they subsequently took up with the tenant with eventually a satisfactory result. Their repairs department and Elvio in particular is very efficient, albeit the new system of on-line reporting seems to make it more onerous and long winded from the landlord's point of view, especially a decisive one as I am. I do not need chasing and their inbuilt e-mail reminders of time left for action are particularly irritating and rude when something is being dealt with. Also my emailed responses via this system are outside my Outlook e-mail so I do not have a copy of my replies. Even logging onto the system does not give me this. I like to have proof of what has been agreed. However I believe they are a good company to deal with and are genuinely trying to give excellent service within some very peculiar Council requirements.