City Plumbing UK
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Poor service
Received a text message to say that the item was ready to collect so headed across later that day to pick up. Arrived in store to be told it couldn’t possibly be ready as it had only been ordered by the staff in branch that morning. No apology and completely dismissive attitude when I pointed out that I’d received a text to say it was in. Received a second text message two days later to say it was in and this time was able to collect. Turns out they have to manually order at the branch certain items if a customer orders them online and someone in branch had got ‘finger happy’ and sent the first text message in error. Really poor system which caused me a wasted 10 mile round trip!