Lyca Mobile USA
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jaber is the saver
I had an issue regarding with the sim swap. I lost my sim. My experience with Lyca customer care was awful until i faced with Jaber. What happened first was I requested for the sim swap and I had the reference number along too it was 106403649. They told me to wait for 24 hrs and after that I logged in the sim and the registered number wasn’t there instead the new sim got activated. So I called for half an hour waiting for the customer care to pickup and a girl picked up. She gave me a follow up reference number which was 106418346 promised and clearly assured me it will be activated within 2 hours knowing the new sim was activated. And it didn’t happen! So disappointed with the former service. After that I called again the next day and explained the problem I don’t exactly remember the person’s name whom I spoke with. He kept me on hang for like 20 mins. Not speaking anything and I can hear ringtone after few min and then silence and the same ring. As if he’s pretending to speak with me and if he wanted to end the conversation on my side. I waited patiently but there was no response. I didn’t ask for the reference number that time. I called again the same evening and Jaber picked! I didn’t know once the new sim was activated we can’t swap to another number until he told me. I had to buy new sim twice for the activation. He advised me clearly not to insert the sim even after 24 hrs until you confirm that it’s registered.and he solved my problem within 15 min. Ther should be more people like him. Who understood my problem well and tried fixing instead of avoiding tasks and passing the blame to another while letting the customer wait for more hours and not getting the result is disappointing. Thank you Jaber for helping and solving in gist. Refrence number: 106435360!