HML Group
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Would be 0 stars if possible
Would be 0 stars if possible. We inherited HML when we took over from the developer who built our site. Stuck with it for a year then they had the nerve to end our contract because we had cause to complain on multiple occasions. Some of their errors: ●Not knowing what land they were actually responsible for. ●Drafting completely made-up budgets with no explanation for how they had arrived at them then refusing to refund client money that had been collected under false pretences. ●Placing client money into a non-existent reserve fund. ●Not making enough (any) site visits within a 12 month period. ●Not being compliant with health and safety guidelines regarding the presence of a watercourse on the managed land. ●Incomplete property transfers, one over a year old, upon handover of the site to us - these had been charged for but had to be completed by us. ● Awful communication, our property manager never once answered her phone. ● Ignoring requests from residents and specific instructions from directors. ● Over £5000 (equivalent to over 2 years of service charges) of client money tied up in their accounting system upon handover - all of which should have been refunded to residents. All told, unless you want to pay way over the odds for appalling service, I would recommend using any other property management company.