Tim C

Apr 25, 2021

I won't use them anymore - Bad customer service

In the past, I used Travelocity exclusively. Now, 2021, it takes literally hours to reach support. I asked to get a refund for a flight that was canceled by the airlines, the airline agreed to the refund, but Travelocity asked me to call back over and over in order to process it. I spent hours on the phone. They are now owned by Expedia, a site I was never partial to. Perhaps that is the problem.