DI
Dino Decking
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Hit the deck
Samples arrived quickly and we think will meet our needs but would have been ideal if longer lengths.
BASHB
Member since Invalid Date
2
Reviews
3.5
Average rating
Reviews by BASHB
EN
Energy Ombudsman
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What are we paying for?
I felt the final decision was bias towards the supplier and the agent didn’t bother to read or understand why I was complaining and because he was leaving just made a hasty decision knowing it wouldn’t be challenged. What is the point in an Ombudsman if their service is as bad as the company you complain about. In my opinion there is a need for a complete review of how complaints are dealt with and better training of the employees. I now know that the Ombudsman is paid for by the energy suppliers which means the cost comes out of our bills. Scrap this bias institution and get Labour to provide a real team which will investigate and fine the company when they are wrong. Or better still let’s put the energy supply back to a national institution. Removing the so called monopoly from our previous national status has only created more monopolies and given our money to the shareholders. I asked the Ombudsman to review the decision but told that can’t be done as not part of process. Why offer now? I don’t believe a word of their response.