Harbour Hotels
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After a brilliant last stay a few…
After a brilliant last stay a few months ago which was booked via a travel agent, I decided to book again but direct over the phone. Although this experience was very different. Based on the room rate paid for one and although it was last minute (which I can understand that it will impact availability and pricing etc), we did not expect the room to be in such a dark and secluded part of the hotel that could only be accessed through the restaurant. None of this was explained on the phone when booking. This firstly was not a good experience given that there was absolutely no natural light in the room, no bath either, but also having to carry our luggage and shopping past everyone sat having food and drinks each time we went in or out of our room was far some ideal. Breakfast was also a similar experience. Due to the location of the room, we had to enter from what seemed to be the staff entrance and wait to be acknowledged due to the majority of staff being in the kitchen or up at the usual entrance to the dining room. We were only given the menus and not offered any toast or teas/coffees whilst we decided what to chose from the menu. We had to call staff over a number of times for additional things because we were no asked or checked on. Overall a very disheartening and disappointing experience.