Life Style Sports
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Poor customer service in Manor West Shopping Centre, Tralee
I visited Lifestyle Sports in Manor West Shopping Centre, Tralee yesterday. I was accompanying somebody who was unwell with dementia and I knew I might need some help. Nobody came to us as we stood in the shoes area and I went to the counter where there were two young ladies in conversation. I explained what I thought I needed which were walking runners. One young lady came with me to the section , showed me where the shoes were and went off. She could clearly see the gentleman with me was unwell but made little effort to engage. I eventually picked a pair, asked for size and asked her not to mention price. She brought back the box with shoes, put it down and walked off without opening. No help offered with fitting. I would not have purchased at all but it was quite difficult with the person I was with and I wanted to get sorted without visiting another shop. The shoes fitted and I went to the counter, again where the two young ladies were in conversation and paid. The issue re price was satisfactorily resolved. Customer service was very poor with little engagement or interest in the customer. I would not buy there again.