HealthHero
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With evidence and my solicitor backing…
With evidence and my solicitor backing me my experience and my disabled sons was not right lets say. I want relevant people with my consent to know. These Drs think some of them that they are not held accountable. However when they encounter the customer that wont accept that they feel they can and through proof of their own confirmation that the customers rights and there's for customer doesnt matter. This is an organisation warned about history of customer difficulties still allowed their Drs to behave the way they orginally did. This is not excusable and apology alone will not cut it at the expense of the customer family concerned. They are not health hereos what they make out to be. They still haven't officially appologised anyway and I said with proof they are taking their jolly time even bothering to fully get back to me. They should never be allowed to hold anyone like that wrong is wrong right is right. At the end of the day. They lied about me using a service and it didnt deliver. They also affected me my son personally with what they did it's all logged. What they did was agreed by someone else from their own Drs in the end. Who allows someone's family to be treated like that. They are not the law. They did not respect my communication issues regarding my son. I had to suffer the back lash of that with him. All logged to. Its so appalling that the ceo of insurer had to refund me in the end. Broker says they should have done more. I have it all in black and white. End of the day again it is my family remain directly affected How dare they!!! They deserve somthing like this to happen to them to see what it's like then that would be fair in ways along with written apology and compensation. Definitely health zero and from what I have read from everyone else here to. Watch out they cannot be trusted I'm not alone others comments to. I to date have not had the matter sorted to any minute remedial satisfaction that includes freedom sadly not paying me back inspite the director saying that I would be refunded to inception. Anyone can understand why one would not be happy with that. They actually owe me money since June and I haven't been paid regardless. Honestly it does make one wonder what moral emphasis even do these companies operate on.