Dreamland Jewelry
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You pay for their mistakes
I recently ordered several rings from this company. I had also previously ordered rings from them over the last few years without issue. This time around, The rings that I received were obviously the wrong size as they were a size bigger than the rings I normally wear and they wouldn't even go onto my fingers. I called the customer service number for the company and explained the dilemma the day after I received the rings in the mail and I was told that I needed to send them back at my cost. I feel this is poor customer service as obviously the wrong sized rings were sent to me and being it wasn't my error, I don't feel it's my responsibility to pay for shipping to return their product. I was instructed if I wanted to escalate the issue to email the company along with pictures, which I did with the received rings as well as rings that I had purchased from them in the past. I received an email back with their stated return shipping policies and nothing else. Not only will I not pay for the shipping and have requested a free shipping envelope yet again, But I will never shop with this company again and I will make a concerted effort to inform all of my friends and family to avoid this company in the future. Don't waste your money. They do not stand behind their products and have terrible customer service.