Just Travel Cover
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Do not use JustTravel.Com (Roger Rich & Co claim consortium)
I took out a policy with Just Travel and had to make a claim. Everytime I call the person dealing with my claim (Roger Rich & Co) is either not in the office or on another call. Called again today to be told the girl dealing with my claim will either email me today if not Tuesday with still no update or anything. I really do not think I would buy insurance from this company in the future as I travel many times in a year and the delays in processing my claim is simply poor. Fingers crossed I will get a resolution soon enough. I don't even have a claim reference number either so not entirely sure I am actually dealing with a legit company the ones I have to call are named 'Roger Rich & Co' claims consortium. It makes consumers more aware of which insurance company to use in these situations. 27/9/24- still no where near forward everytime I call I am told someone will be in touch but nothing... I really do not know how to proceed with this but I would please warn consumers from using this company for travel insurance and then have to make a claim as the waiting time is endless. Update 21/10- just travel insurers been in touch three months later to advise they do not cover for IT Outage and sorry so the many people they advised have the same issue will all be told sorry no claim. I will never use this insurer again nor will I recommend it to anyone such a poor poor experience.