Marall

Oct 7, 2026

Terrible experience getting a new card

Terrible customer service and a monumental mistake by Wise meant that I had to cancel a flight and rebook. My card ran out and I received an email that indicated that as long as my address hadn't changed I would receive a replacement card shortly. In fact I was supposed to click on 'update address' anyway. When I tried to call customer service, I was given incorrect info by their AI BOT wasting even more time so that I lost my 24-hour window to cancel my flight. Rather than putting this right with an easy solution by sending my card out next day delivery, customer service chose not to put their error right.