Oceania Cruises
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Appalling customer service
We went on the Vista in Nov 23, cruise was good. However, I was charged incorrectly for a spa treatment and ever since I have been trying to get this refunded. The post cruise customer service provided by Oceania, in my opinion, is absolutely appalling. They either don’t answer emails or if they do, it takes a long time to get an acknowledgement, let alone a reply. I have incurred mobile phone charges in excess of £70 attempting to call them in USA, which I have asked them to reimburse me for, but they have refused. I have asked for the email address of the Chief Executive but this has not been provided. I have requested that my complaint be escalated which has to date been ignored. This company really needs to improve its customer service and this experience will deter me from ever cruising with Oceania again.