Smart Home Rentals
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Horrible Nightmare and rude staff
Booked three nights at agoda.com after talking to property owner of Ingledene House and Smart Rentals(manages the property-the lady i spoke after booking online to check confirmation was lovely but i did not know how worse the manages the property -which i got to know later on)and found that i have been forcefully 'exited from property access' at 10pm while trying to enter to room after a return from dinner on day 2(in middle of the night and its scary where i have had no idea how to go when my luggages/electronics were inside) and the door code being changed! They(person who i ringed after seeing emergency number which is of Smart Home Rentals staff with phone number ending 559859) told 'it is booked only for one night hence i wont let you in' -when contacted emergency number. After convincing with evidences sent over whatsapp(image attached),i got in to property (but it was not confirmed yet until next day morning at 8am-see image attached) -see my items being placed inside suitcase and found couple of items missing! I raised a complaint with booking.com via agoda (original site where i booked) but they assured to take action in 24 hours but it is 48 hours passed and no action or compensation being made. Whatever i have lost aren't recovered. But talking to the person(smart home rentals staff number ending 559859) next day,she conveyed that she can check with cleaner to bring them back but it never happened. Agoda (website where i booked)customer support was rude in response (telling me 'mad' about situation) and they told it is booking.com (their partner) being intimated about three night stay when insisted. But the lady who manages this property (smart home rentals) keep on sticking to the point as it is one night stay and hence it was unsettling to stay in property until the next day. Room: No sugar/milk for day 1 (they kept later after day 2 during cleaning), room is very hot, shower water comes extremely slow and they did not keep wifi info anywhere! (They did mention to find pwd in some place but the place doesn't exist). TV is there for the photo purpose to show but it never worked or configured. The second floor lights are off and it is your mere luck if you manage to walk on stairs at night with mobile phone torch! I lost couple of items when they entered to room without my knowledge but not sure what else being taken from me in the luggage. Room heaters never worked when temperature gone down. Shower door never close in full hence result in water leak to floor. Bed is so small and never know how they discovered such small to accomodate two adults. Insects (spiders) on the roof. Communication with Smart Home rentals was pathetic-when asking about any cleaning on particular day,she did not respond at all. Joke: She even went on to ask how did you get on to the property on first day? :) When i sent email with instructions being received,its sort of Smart Home Rentals having no clue or coordination between the staffs. Especially a rude attitude from her when i spent three times the money then the hotel deserved is something unacceptable. If your property listed under Smart Home Rentals,it is guaranteed to go two star rated property rather than five. Example: Ingledene House,Bournemouth