Bombshell Sportswear
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Always Praised their customer service until today!
Well this is really hard for me to do as I don’t like to give negative feedback as this happens too much with not enough recognition. Nevertheless I’ve always praised Bombshell Sportswear on their customer service to everyone I come in contact with as we travel the United States for work and workout all over. I’m super disappointed as I received two different notifications through my app of the Valentine’s and Presidents Day sales. In which I caught the VD in time and was sent the code by BS this being said, I contacted them again about the same issue for the presidents Day sale with the result of them telling me I have enough reward credits to utilize and to go ahead use them. That the sale is over and they can’t honor the discount. Mind you I live in a area which has limited cell service and I was on my way home when this came in at 9pm which said don’t miss out on the President's Day Sale for 15% off. So when I got home to make a purchase I opened that for it to have disappeared again. They then informed me that they only send these codes out to people that haven’t purchased from them in awhile. Which as no bearing as I received both offers and wasn’t given the offer code to utilize that had disappeared. I have been a very loyal and repeat customer for the past year and spend a ton of money with them. For them it would be easy to make a one time promo code for me but just say sorry the code expired already is bad customer service. All this dose is causes them to loose out on revenue as I would be spending more then the offered discount anyways. Hence that’s why discounts are given so you spend more or a purchase is made from those who don’t make frequent purchases.