Travelocity
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Terrible experience with Travelocity
Terrible experience with Travelocity. I booked a 1 night hotel stay & even purchased travel protection. I knew I was purchasing a non-refundable trip. I got my confirmation via email. There was a mistake on the date. I’ll admit it was my fault for pressing wrong date on calendar but all I wanted to do was change the date. I spent almost 3 hours trying to get help with the issue. I called numerous numbers never getting a live person. I did the online chat...all responses were automated. The travel protection was a 3rd party & could not help resolve the issue only saying it’s a non-refundable trip. I wasn’t looking to cancel only change the date. The short & long is Travelocity has to have the worst Customer Service out there. Definitely will not be using them again.