Ralphs Grocery Company
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Lying cashier embarrassed me at Ralphs.
I use a small personal cart to carry my groceries home, as I walk, take the bus & don't have a car. I called Ralphs 3 times to find out if they still sold this kind of cart, because mine had broken & I needed another. They kept putting me on hold to check, then would forget about me being on hold. I didn't want to walk and make an un-necessary bus trip if they didn't have them. They did, and were $24.99. I went to Ralphs, grocery shopped & also bought little cart to take groceries home. An employee had to climb up on 12 ft. tall refrigerator to get cart down for me to buy. I used my $1400.00 stimulus card, that a lot of other people also received for Covid Relief to purchase the cart. A month later, I went back to Ralphs to shop, bringing the little cart. I asked employee/supervisor where I could put it while I used their big cart to shop for groceries. She said "Up by the service desk". So I parked it there, and went to shop. When finished, I went thru check-out, and went to retrieve my little cart from service desk, so bagger could pack my groceries in it. I never went out of site of cashier. The cashier then asked me, "Do you have a receipt for that cart?. And she asked me in front of all the people behind me in the check-out line. I said "No, I bought this cart a month ago with my stimulus card, and didn't think to bring the receipt with me". The cashier then started to LIE and said to me, "That cart has been sitting at the service desk for last two weeks". I immediately became angry & livid. I then told HER when I FIRST walked in the store WITH the cart, I asked another cashier at first check-stand when I walked in, WHERE to park my cart, so I could shop with the big one Ralphs supplies to customers, and for this cashier to ask HER! She totally accused me of stealing, in front of people, and lied to bolster her accusation and suspicion. Oh!--I was so PISSED and EMBARRASSED & HUMILIATED! I finished my purchase and took MY cart loaded with MY groceries and walked OUT of the store while everybody watched. Thank God there were store videos that would should show me walking in with the cart & parking it at service desk, and that I used my stimulus credit card so Ralphs can pull up my receipt from the number on it, and see I purchased the cart. My credit card statement online shows I purchased the cart on 04/14/21 and it was included in $78.68 dollar credit card purchase. I also spent about same amount on my EBT card for groceries that day. This incident & accusation happened on 05/12/2, almost a month later AFTER I bought the cart. I spent over $100 that day too at Ralphs. Who would remember to bring receipt after a month? Someone there at Ralphs has to know I bought it. They don't sell those every day. The cashier who ran it up on 04/14/21, and the employee who took it down off the tall refrigerator & accompanied me to the check-stand on 04/14/21 know I bought it. Also, my phone calls asking if they still sold the carts. I know this, as I used to be a Ralphs employee and cashier. You can't accuse someone of theft without actual proof. I told her I bought it a month ago after she asked me for receipt, and I didn't bring receipt with me that day. SHE then lied and said the cart had been sitting at service desk for two weeks, meaning I didn't bring it with me that day and that I was stealing it at that moment. Not having a receipt after a month isn't proof. "Ralphs said they are sorry my experience did not live up to their standards" I want to know if they reviewed the store video or my credit receipts they could pull up, proving my purchase and innocence, and proving that the cart hadn't been sitting at the service desk for two weeks as the lying cashier had said it had, in front of people. I want a damn apology from the cashier who accused me of lying and stealing the cart, when SHE'S THE ONE WHO LIED and store video will prove it. That I parked the cart at the desk an hour earlier. I also wan an apology from Ralphs! I don't mind the cashier asking me for a receipt, but I DO MIND cashier lying, after I explained I bought it a month ago & didn't think to bring receipt! Store #0067 3330 Yorba Linda Blvd. Lying cashier was Noreen H and manager was Dan who seemed nice, but patronized me by belittling my humiliating experience, offering me "ice-cream" for it, like I was a small child and not a 59 year old woman.