Brightside Health
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Brightside Is a Subscription Scam
I want to start with, THIS IS A SCAM. Prior to PAYING, we contacted them and got a plan in place. It was the first week in January when we contacted them. At that time they said when we paid we would get 4 virtual appointments in January. And texting and email contact 24/7. Payment was to be all at once for each month up front and on a subscription basis. $299 per month. (We have kept ALL emails.) We also let them know prior to paying that we would need the Summary Notes. ( After more than a decade of advocacy, the 21stCentury Cures Act mandated that, as of April 5, 2021, health care providers had to make most forms of clinical notes available free of charge and without delay. Same day provider summary notes.) This is the current federal law. Brightside.com does NOT provide these notes. In fact they told us it would take 30 days to get the medical records. However if you look up the above law Brightside MUST provide provider notes same day. After a month we have not got the notes. Then the appointments. AFTER full monthly payment was made the first appointment was set for the latter half of the second week in January and the second appointment was set for the last Sunday of January, Please note it is IMPOSSIBLE to get all 4 promised appointments. So to the therapist. Concerning the last Sunday visit of 01-29-2023, the therapist was EATING on camera when logged in. During the visit her son interrupted the session and she had to address that and later another child. The interruptions were often. Asked her about getting summary notes, she was clueless and explained that she had no idea why Brightside said she could do something about it. The therapist PUSH medications hard, but could not provide medical notes to explain why. We would like a FULL refund AND the MEDICAL NOTES within 1 week. We have kept all emails and text. This is a subscription scam, we are still fighting for the records and refund.