CatK

Mar 15, 2024

Helpful customer service...

Helpful customer service... I ordered baselayers from Spyder in both a womens and a mens style. I was hoping the mens would fit because I prefer the style of the mens product. Unfortunately it did not. I wanted to exchange the mens product for more of the womens version. This is a little complicated as it means 1. doing a return 2. purchasing the new product 3. contacting spyder to refund the re-stocking fee However, I was able to contact spyder first by phone and then through their customer service email. It would be nice if the exchange process were a bit easier, but at least I was able to get helpful customer service.