Malmaison Hotels
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A truly delightful experience.
A truly delightful experience. Having previously stayed at several Malmaison hotels, we had high expectations for York Malmaison on our first visit last weekend, and we were not disappointed. My partner had booked a room and requested an extra bed for her child. Upon arrival, we were given a room on the 4th floor, but when we got to the room, we noticed the extra bed was missing. A quick call to reception was met with the most courteous response; the receptionist kindly offered to send housekeeping straight away to resolve it. After about half an hour, she rang back, inviting us to reception to discuss the matter in person. She explained that our initial room was a bit too small for an extra bed and promptly offered us a new room key. Imagine our surprise and delight when we opened the door to find ourselves in a stunning suite! We then decided to dine in the hotel restaurant, where both the food and the staff exceeded all expectations. Each team member took the time to chat with us, which made us feel so warmly welcomed. Later, we asked if we might take a look at the Sora rooftop restaurant and bar. Given that we had a 12-year-old with us, we would have completely understood if they declined; however, we were welcomed warmly and shown to a lovely sofa area with fantastic views. Even in the bustling atmosphere, the staff were incredibly attentive. Tempted by the luscious cocktails on offer, we couldn't resist and indulged in a few. At one point, we asked a lovely waitress if we could step outside on the rooftop terrace. She kindly directed us, assuring us she’d hold our table for our return. The views from there were absolutely breath taking. Later, we enjoyed a quiet drink in the downstairs bar, a beautifully laid-out and immaculate space with a welcoming atmosphere. As we were relaxing, a gentleman from the hotel approached us, inquiring about our stay and whether we were enjoying the suite. He engaged us in a friendly conversation about York, other hotels we had visited, and the Malmaison experience. To our delight, he also mentioned that the drinks we’d ordered were on the house as a thank-you. This gentleman and indeed every single staff member we encountered, went above and beyond. We have never felt so genuinely welcomed in any hotel, including other Malmaison locations. The impeccable décor, thoughtful layout, warm and professional staff, and the inviting atmosphere made for an unforgettable stay. We’re already looking forward to booking another suite and can’t wait to return! The gentleman's name was Chris Shaw, Deputy General Manager, he and his team certainly are a credit to the brand and hospitality itself!