Affinity Water
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Misleading
Misleading, never want to solve your query. Will bring back to you where you started, Then you will give it up. Basically I moved in to my new house and I called them for account set up, asked for meter reading and the person over the phone that they already have it from the previous landlord/vendor. Ultimately, I received the bill which started from the estimated meter reading because they don’t have meter reading from previous occupier or they want to overcharge existing customer. They said someone will check your few days usage and will issue new bill with average water usage. End up getting the same bill. Basically they are lier and want to grab your pocket. I received my last bill which was half the amount compare to the estimated bill which they sent me last year. I spoke to them about this but they do not want to accept their mistake they made. Weather you or affinity do the mistake, customer has to pay for that.