Lems Shoes
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Terrible customer service
Their shoes are decent, although they seem to be getting narrower over time which is hugely disappointing because the minimalist shoe market is oversaturated with incredibly narrow shoes and has absolutely no truly wide options, but the real reason I came here to write this is because of the experience I've had with their customer service. Caleigh is one of the meanest people I've had the displeasure of exchanging emails with, and I didn't even come to her with a particularly difficult problem--I just had a question about their products and she went seemingly of her way to be rude to me, avoid answering the question I asked, contradicted herself, refused to clarify the contradiction, and ultimately did not provide an answer to my question. I've heard I'm not the only person to have a bad customer service experience with her specifically. Kind of sad that so many good people are unemployed right now while people like her still have jobs. I wish they didn't have the dwindling market so cornered because I dread the idea of buying from them, having some sort of actual issue, and having to interact with her again. Recommend avoiding this company if possible