HealthHero
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Rude, judgemental and horrible consultants, pay to be judged!
I had an awful experience with HealthHero. I booked an expensive, last-minute appointment before travelling for advice regarding some pain I was experiencing. The consultant was rude, judgemental and condescending. I explained I had booked the appointment as I was travelling the following day and working and unable to get an appointment with my usual GP. The consultant’s response was “so you have time to work and you have time to go on holiday, but you don’t have time to go to a walk-in clinic”. I never said I was going on holiday, I could have been travelling for a funeral or any other reason. It was a judgemental and rude comment that was irrelevant to my appointment. I was left in floods of tears after how the consultant spoke to me. The appointment was so terrible I had asked the consultant not to speak to me like that and told him how rude he was during the appointment. I made a complaint and they concluded the consultant was not rude and I was wrong - not only do they charge you to be spoken down to, they will then tell you that your feelings are invalid if you try to question them. Please, don’t use this service unless you want to pay someone to make you feel terrible and judge you on the spot. Their consultants lack any empathy or compassion, which are generally qualities I would expect to find in a healthcare professional…