Wheels Motorcycles
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Mixed bag.... was really disappointed with there service
I bought a bike from wheels a few weeks ago ,paid in full upfront from a video and some emails from the sales person... wasn't 100% correct about the prefect condition !! As there was a problem with the wing mirror. 🤔 Booked handover day, got the train for over three hour's to get there. On arrival at the shop, the greeting was less than friendly, I was told the sales person who was doing the handover was busy.. and I was directed to the bike I bought. Spending over 10k you except the bike to be clean.. it wasn't! Infact it clearly hadn't been even wiped over. I made my feelings known and first responce from wheels was " we can give you a full refund " not sorry, we'll sort it out, can we get you breakfast.. just a shrug and your money back. At this stage I was going to get my money back and leave... then one of the younger shop assistants stepped in and said, I'll get it cleaned for you. Sat down with the sales person to look over the paperwork. Pre to handover day, I sent my givi topbox and battery charge cable. The bike was cleaned ( poorly) Handover was completed and I rode home..... the bike was what I wanted, so I was happy with the bike. Once home I discovered they fitted the wrong battery charger cable. This was rectified three weeks later, as I did all the chasing.... they did come to my work to get it done.....so that was something.... Overall I wouldn't buy a bike from them again... !!!! there attitude is very poor, no follow up call to see if the bike is still going well, or is everything OK...... truth be known , the only reason I came away from my own local dealer #lagunamotorcycles was because they couldn't get me what I wanted... Wheels you've lost a customer that buys a few bike's and you'll loose more with your level of so called service 🙄 Id addvise try and keep new customers!!