Economy Energy
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Left them over a month ago and still waiting for final bills
Left them over a month ago and I have had to ask them three times for a final bill for gas and electricity. Meanwhile I get threatening letters (twice) from their credit department about sending in the bailiffs for a £5.38 bill which I'm not sure I actually owe them as I don't have a final bill!! A shambles - avoid!!! PS They obviously don't read these reviews either otherwise they would sort themselves out. Update Nov 5th. Had a reply from Jess which asked me to contact them by web chat. Have been in a queue for 10 mins on web chat and given up. Why won't they contact ME rather than me contact THEM. Poor customer service once again. Updated Nov 7th: Another threatening letter recd by email today. No action at all when you call. They are happy to hang on to my £100 credit on my account. When calling they claim there are no managers around to escalate the call. After pressing the operator I finally got someone to talk to.He was obviously lying to me - shameful practice! They once again said they would stop the threatening letters form their Collections department - but I don't believe them.