Energy Ombudsman
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Very Happy
After almost a year of trying to get Octopus to understand and rectify a problem that was due to their billing system, I contacted the Ombudsman. My complaint handler was extremely friendly, polite, informative and effective. I was always kept up to date by phone calls whenever anything changed in the process e.g. whether I had to add any evidence etc. My problem was quickly understood by my complaint handler and so I was able to finally relax about trying to prove it to Octopus. Because of the Ombudsman's involvement My case was dealt with relatively quickly and I received additional compensation for the way I had been dealt with. The Ombudsman only closed my case when we were both satisfied that everything had been rectified. I would recommend that anyone with an issue with their energy supplier that has gone on for more than 8 weeks, should contact the Energy Ombudsman.